Privacy Policy

Prospera Properties Buyers Agency (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, engage our services, or otherwise interact with us.

1. What Information We Collect

We may collect personal information including, but not limited to:

Full name
Email address
Contact number
Residential address
Investment goals and preferences
Financial information (for assessing property suitability)
Details about your property search or ownership history
IP address and website usage data (via cookies and analytics tools)

We only collect personal information that is reasonably necessary to provide our services to you or to comply with legal obligations.

2. How We Collect Your Information

We may collect your personal information in the following ways:

Through forms on our website (e.g., enquiry forms, newsletter sign-ups)
During phone or video consultations
From emails, text messages or social media messages
When you engage us for property search, strategy consultation, or auction bidding
From third parties (with your consent), such as mortgage brokers or solicitors you work with

3. How We Use Your Information

We use your personal information to:

Provide buyer agency services tailored to your goals
Assess your needs and preferences for property investment or home buying
Conduct research and due diligence on suitable properties
Communicate with you about your property search and related services
Send you newsletters, market updates, or promotions (only with your consent)
Improve our website, services, and client experience
Comply with legal obligations

4. Disclosure of Personal Information

We may disclose your personal information to:

Licensed real estate agents or property professionals in the course of negotiations
Mortgage brokers, solicitors, conveyancers, or building inspectors (as required for due diligence)
Government bodies, regulators, or law enforcement if legally required

We do not sell your personal information to third parties.

5. Storage and Security

We store personal information securely using password-protected systems and industry-standard security practices to protect against loss, misuse, or unauthorized access.

Where information is stored digitally (e.g., cloud platforms), we ensure they are reputable and comply with Australian privacy obligations, even if servers are located offshore.

6. Access and Correction

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate, outdated, or incomplete information

To make such a request, please contact us using the details below. We will respond within a reasonable timeframe, typically within 30 days.

7. Cookies and Website Analytics

Our website may use cookies and tracking technologies (such as Google Analytics) to collect information about your interactions, such as pages viewed and time spent. This helps us improve user experience and monitor website performance.

You can manage or disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read their privacy policies before providing personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. The latest version will always be available on our website with the effective date.

10. Contact Us

For any questions about this Privacy Policy, to access or correct your personal information, or to make a privacy complaint, please contact:

Prospera Properties Buyers Agency
Email: info@prosperaproperties.com.au
Phone: 0412366587

We take all privacy complaints seriously and will respond promptly.

← Back to Home