Prospera Properties Buyers Agency ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, engage our services, or otherwise interact with us.
01.What information we collect
We may collect personal information including, but not limited to:
- Full name
- Email address
- Contact number
- Residential address
- Investment goals and preferences
- Financial information (for assessing property suitability)
- Details about your property search or ownership history
- IP address and analytics data (via cookies and tracking technologies)
We only collect personal information that is reasonably necessary to provide our services to you or to comply with legal obligations.
02.How we collect your information
We may collect your personal information in the following ways:
- Through forms on our website (e.g., enquiry forms, newsletter sign-ups)
- During phone or video consultations
- From emails, text messages or social media messages
- When you engage us for property search, advocacy, or related services
- Automatically through cookies and analytics tools when you visit our website
03.How we use your information
We use your personal information to:
- Provide buyer agency services tailored to your goals
- Assess your needs and preferences for property investment or home buying
- Conduct research and due diligence on suitable properties
- Communicate with you about our services and follow up on enquiries
- Comply with our legal and regulatory obligations
- Improve our website, communications, and service delivery
04.Disclosure of personal information
We may disclose your personal information to:
- Licensed real estate agents or property professionals in the course of negotiations
- Mortgage brokers, solicitors, conveyancers, or building inspectors (as required for due diligence)
- Government bodies or regulators (as required by law)
- Service providers who help us operate our business (e.g., CRM, email, analytics platforms) — these providers are bound by confidentiality and data protection obligations
We do not sell your personal information to third parties.
05.Storage and security
We store personal information securely using password-protected systems and industry-standard security practices to protect against loss, misuse, or unauthorized access.
Where information is stored digitally (e.g., cloud platforms), we ensure they are reputable and comply with Australian privacy obligations, even if servers are located offshore.
06.Access and correction
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate, outdated, or incomplete information
To make such a request, please contact us using the details below. We will respond within a reasonable timeframe, typically within 30 days.
07.Cookies and website analytics
Our website may use cookies and tracking technologies (such as Google Analytics) to collect information about your interactions, such as pages viewed and time spent. This helps us improve user experience and monitor website performance.
You can manage or disable cookies through your browser settings.
08.Use of artificial intelligence (AI)
We use artificial intelligence (AI) technology to assist with parts of the work we do for clients and to run our business — for example, market research and data analysis, drafting communications and documents, summarising long reports, generating marketing content, and operating internal automation. AI tools support our work; they do not replace the judgement, due diligence and recommendations of a licensed buyers agent. A human reviews any AI-assisted output before it is provided to you.
Where AI tools process personal information you have shared with us, we take reasonable steps to use providers with appropriate privacy and security practices, and we do not authorise those providers to use your personal information to train public AI models. If you would prefer that your information not be processed through AI-assisted workflows, please let us know and we will accommodate where practical.
09.Third-party links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read their privacy policies before providing personal information.
10.Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law or our practices. The latest version will always be available on our website with the effective date.
11.Contact us
For any questions about this Privacy Policy, to access or correct your personal information, or to make a privacy complaint, please contact:
We take all privacy complaints seriously and will respond promptly.
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